For more info on how the service works see our Healthcare Institutions page and select the type of healthcare institution that best represents where you work. 

The My Emergency Doctor service is available for all Australians 24 hours a day, 7 days a week; whether for the parent of a sick child at 2am, the mobility-impaired elderly at home or in an aged care facility, or anyone seeking to avoid long hospital waits.

We put the patient at the centre of our service, providing layered support to the facility and patient’s GP, especially in the after-hours; focussing on assessing, diagnosing and treating their condition(s).

Our senior emergency specialist doctors (FACEMs) are experienced in managing busy hospital emergency departments (ED). They specialise in diagnosing and managing acute conditions in patients previously unknown to them, with limited information. Their experience uniquely positions them to advise which patients need to go to an ED and those who can be treated at home/ health institution or by their GP.

Through audio and video technology, our consulting emergency specialists can talk to patients and clinical staff, view injuries or symptoms of illness before diagnosing, prescribing and making treatment plans and other arrangements with patient transfer services or pharmacies. 

As a complete solution for acute emergency presentations we issue prescriptions and referrals for pathology and imaging, can work with local care teams to determine a treatment plan, and can share a consultation summary. This allows us to complement existing care pathways as summaries can also be uploaded to My Health Record.

It’s in this way that we have been able to help and manage approximately 85%-90% of all our patients where they are, in situ, without the need for ambulance transfer and/or to an emergency hospital department.

Clinical staff who use My Emergency Doctor’s service will have prompt access to an senior emergency specialist doctor (FACEM) in a medical crisis, who will provide timely medical consultation and may minimise potentially avoidable transfers. At the same time the service contributes to patient comfort by supporting patient preferences if they need to be managed in place and reduces the risk of hospital acquired infections by avoiding transfers to Emergency Departments.

Examples of cases successfully managed by our emergency specialist doctors:

• Febrile patients (whether with UTI, pneumonia, cellulitis or other infection)
• Injured patients (including suspected minor head injuries, fractures, burns, wounds)
• Asthma exacerbations
• Abdominal pain
• Palliative care

My Emergency Doctor is an emergency telehealth service. We do not provide in-person consultations. We also do not prescribe S8 medications. We also don’t provide routine care as we are there for urgent and acute cases.

We’re here to help you with our service. Please contact us on External Link 1800 123 633

or send an online enquiry.