SWSPHN Case Study
Since September 2020, anyone who lives or works in SWSPHN's seven LGAs has been able to call a region-specific-phone number for a free consultation with one of MED's qualified emergency specialists after hours or on weekends.
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Fast, expert medical support for Australia's Primary Health Network services.
Primary Health Networks can benefit from using a single My Emergency Doctor solution or a suite of them. The best solutions for our Primary Health Networks include FACEM On-Demand and After-Hours Care.
By partnering with My Emergency Doctor, Primary Health Networks can promote better health services and outcomes for their local catchment areas as a whole. We provide customised plans for Primary Health Networks so you can better support patients and health services within your local catchment. We also provide resources to support how our services are rolled out and communicated by PHN’s into local communities.
Why choose My Emergency Doctor?
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Leader in Australian emergency telemedicine
Expertise
My Emergency Doctor is the leading emergency telemedicine provider in Australia. Our Australian-qualified senior emergency physicians can support patients when other pathways aren’t available or primary health services when they are overloaded.
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Online medical assistance available 24/7
On-demand
PHN’s can rest assured that patients within their local catchments will have on-demand medical support whenever primary health pathways aren’t available, including after-hours periods.
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Trusted by PHN’s Australia-wide
Trust
My Emergency Doctor already supports a number of Primary Health Networks throughout Australia. As an online telemedicine service, we can easily support PHN’s and their local catchments regardless of their location.
Contact us to see how we can help with your Primary Health Network
We work with you to create the perfect plan that ensures patients, aged care facilities and primary health services in your local catchment are are supported whenever required. To find out more, please make an enquiry via our contact form.
How My Emergency Doctor can service your Primary Health Network
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After-hours medical consultation for patients
Patient support
We partner with PHN’s so patients can access free or subsidised medical support 24/7 when primary health services are closed or overloaded. Our easy-to-use web solution makes it simple for local patients to access our service.
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Secondary support for overloaded primary health services
Health service support
Primary Health Networks can partner with My Emergency Doctor to ensure local primary health services have secondary support when there are patient surges, reduced staff or a need for an expert second opinion.
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Supporting the next steps for patients
Referrals and transport
Our emergency physicians can issue referrals and organise appropriate transportation within your local catchment to ensure patients access their next required service seamlessly.
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Consultation summaries
Administration
We provide confidential consultation summaries following any patient engagements. These are made available to the next appropriate primary health service or GP within your local catchment.
Need support using our service?
Our Support Hub has been created to support PHN’s looking to use our services throughout their local catchment areas. Visit our Support Hub for more resources including FAQs, user guides and downloadable resources.
We care about client and patient privacy
My Emergency Doctor is committed to ensuring the privacy and protection of all user data and medical information that is collected and managed.
To protect all users and customers, My Emergency Doctor maintains a clear Privacy Policy.